Experience
A mix of software work, entrepreneurship, and customer-facing roles — I've balanced part-time
work throughout my degree.
Library & Student Enquiries Assistant
University of Leicester
Aug 2025 – Present
- Resolve 100–150+ walk-in, telephone, and digital enquiries daily, independently handling ~80% without escalation.
- Support a library serving thousands of students and staff, keeping accurate records and prioritising competing requests in a fast-paced environment.
Founder — WebTech & TuitionCo
Web development studio & tutoring business
Ongoing
- Design and ship responsive client websites, including a live production site for a Gas Safe-registered plumbing business.
- Run one-to-one tutoring, adapting teaching methods to build student confidence and problem-solving ability.
Residential Advisor
University of Leicester
Sep 2024 – Jul 2025
- Supported 50+ students with accommodation and welfare enquiries, referring complex cases to the right support services.
- Planned and delivered 5+ community events with 25+ attendees each, building engagement and a strong sense of community.
Tutor
The Tuition Program
Jun 2023 – Aug 2024
- Delivered 370+ hours of personalised mathematics tuition to 20+ students over 14 months.
- Adapted teaching methods to individual needs, improving confidence and problem-solving ability.